Privacy Policy
At Winchester Chiropractic Clinic, we are dedicated to safeguarding the privacy and sensitive information of our patients and visitors. This policy outlines how we handle your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
To provide high quality patient-centred care, we collect various levels of information:
- Contact Details: Including your name, address, phone number, and email.
- Health Information: Highly sensitive data regarding your medical history, current physical condition, chiropractic treatment records, and notes from clinical consultations.
- Website Usage: Data collected via cookies, including IP addresses and browsing behavior on our site to help us improve your online experience.
2. How Your Data Is Used
We process your information for the following purposes:
- Clinical Care: To assess your health needs and deliver effective chiropractic treatments.
- Administration: To manage your appointments, send reminders, and process payments.
- Enquiries: To respond to your questions submitted via our digital forms.
- Service Improvement: To analyze website traffic and enhance our patient services.
3. Legal Basis for Processing
Under UK law, we process your data based on:
- The provision of health or social care (Special Category Data).
- The performance of a contract when you book a treatment.
- Our legitimate interests in managing a small clinical practice.
- Legal obligations to maintain professional medical records.
4. Storage and Protection
Your health records and contact details are stored securely. We implement robust physical and digital safeguards, including encrypted systems and restricted access, to ensure your information remains confidential and protected from unauthorized disclosure.
5. Data Retention
We hold your records only as long as necessary or as required by law. Typically, adult patient records are kept for 8 years following the last treatment. Records for children are retained until their 25th or 26th birthday, depending on their age at the time of care.
6. Sharing Your Information
We keep your information private and do not sell data to third parties. We may share information only when:
- You provide explicit consent for us to update your GP or another specialist.
- It is necessary for your safety in a medical emergency.
- We are legally compelled to do so by UK authorities or regulators.
7. Website Analytics and Cookies
Our website uses cookies to monitor traffic patterns and improve functionality. These tools do not identify you personally but provide us with aggregate data on how our site is used. You can adjust your browser settings to decline cookies at any time.
8. Your Rights
You have specific legal rights regarding your data, including:
Access: Requesting a copy of your clinical notes.
Objection: Choosing to opt-out of specific data uses.
Portability: Requesting your data be moved to another provider.
- Correction: Asking us to update inaccurate information.
- Deletion: Requesting removal of data (subject to legal retention requirements for medical records).
9. Contact Us
We take your privacy seriously and invite you to contact us with any concerns or complaints regarding your data. Please reach out via email at hello@winchesterfamilychiropractic.co.uk or write to us at Winchester Family Chiropractic, 7 Bentley Close, Kings Worthy, Winchester, SO23 7LG, United Kingdom. Should you feel our resolution is insufficient, you maintain the right to lodge a formal complaint with the Information Commissioner’s Office (ICO).
Last updated: September 2026